They don't bother repairing because its such a common fault (I'm on my 3rd now) they just send you a new well refurbished one as soon they receive yours....
If you haven't already try and do it through the website its much quicker than doing it over the phone... takes about 3 weeks for the whole process, 1 week to get the box and ship it back, then 1-2 weeks for them to receive and return....
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Duct Tape is like the force:- it has a light side and a dark side and it binds the universe together.....
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